Benefits Counselor/Analyst I

PSRS/PEERS • Jefferson City, MO

2d • Hybrid

About The Position

PSRS/PEERS is hiring a compassionate, detail-oriented Benefits Counselor to join its Member Services team in Jefferson City, Missouri. The role supports members and their families as they navigate retirement, disability, and survivor benefits, providing clear, empathetic guidance so they can make informed decisions. Counselors analyze member records, verify eligibility, calculate benefits, review applications, coordinate with internal departments, and help ensure accurate processing of benefits and refunds. They provide personalized support by phone, chat, web sessions, and in-person meetings.

The position also includes end-of-month procedures, auditing service and contribution reports, managing benefit deductions such as IRS levies and child support, helping identify and recover overpayments, reconciling records from external sources, and supporting the Information Center during peak periods. Counselors translate complex policies into practical advice and contribute to compliance, system testing, data integrity, and process improvements. The role involves collaboration with teams including Accounting, Employer Services, and Legal, as well as occasional in-state travel, including overnight stays. It is based at PSRS/PEERS’ headquarters in Jefferson City, with limited telecommuting options available once trained and scheduling flexibility within standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

Requirements

• Bachelor’s degree in a business-related field; relevant PSRS/PEERS experience may be considered in lieu of a degree.
• At least two years of office experience.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Commitment to providing exceptional service.
• Valid Missouri driver’s license for use of company vehicles.
• Ability to work in an office environment, including periods of focused document review and data entry.
• Ability to travel occasionally within Missouri, including overnight stays.

Nice To Haves

• Pension experience is preferred.

Responsibilities

• Counsel members and their families on retirement, disability, and survivor benefits through phone, chat, web sessions, and in-person meetings.
• Analyze member records, verify eligibility, and perform benefit calculations.
• Review applications, coordinate with internal departments, and ensure accurate processing of benefits and refunds.
• Perform end-of-month procedures and audit service and contribution reports.
• Manage benefit deductions, including IRS levies and child support.
• Help identify and recover overpayments and reconcile records from external sources.
• Support the Information Center during peak periods.
• Interpret complex policies and explain them as clear, actionable guidance.
• Contribute to compliance, system testing, data integrity, and process improvements.
• Collaborate with internal teams, including Accounting, Employer Services, and Legal.
• Attend professional development activities and a national conference every three years.
• Travel occasionally within Missouri, including overnight stays.

Benefits

• Comprehensive benefits package, including a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan with lifelong retirement benefits after five years of vesting.
• Three weeks of paid vacation annually.
• Three weeks of sick leave annually.
• 12 paid holidays annually.
• Tuition assistance.
• Ongoing training and professional development.
• Potential participation in a leadership development program for high-performing team members.
• Flexible work environment with limited telecommuting options once trained and scheduling flexibility.
• On-site and off-site events, volunteer initiatives, and employee-driven charitable activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level