Benefits Counselor/Analyst I

PSRS • Jefferson City, MO

6d • $52,686 - $59,273 • Hybrid

About The Position

PSRS/PEERS is seeking a compassionate, detail-oriented professional to join its Member Services team as a Benefits Counselor. The role supports members and their families as they navigate retirement, disability, and survivor benefits. The counselor analyzes member records, verifies eligibility, performs benefit calculations, and provides personalized counseling by phone, chat, web sessions, and in-person meetings.

The position also involves reviewing applications, coordinating with internal departments, processing benefits and refunds, supporting end-of-month procedures, auditing service and contribution reports, and managing benefit deductions such as IRS levies and child support. The counselor helps identify and recover overpayments, reconcile records from external sources, and support the Information Center during peak periods. Additional work includes interpreting policies, ensuring compliance and data accuracy, contributing to system testing and process improvements, and collaborating across teams.

This is a full-time position based in Jefferson City, Missouri, with limited telecommuting available after training. The office operates Monday through Friday during standard hours of 7:30 a.m. to 4:30 p.m. Occasional in-state travel, including overnight stays, is required. The role offers professional development, annual training, and attendance at a national conference every three years.

Requirements

• Bachelor’s degree in a business-related field; relevant experience with PSRS/PEERS may be considered in lieu of a degree.
• At least two years of office experience.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Commitment to delivering exceptional service.
• Ability to travel occasionally within Missouri, including overnight stays.
• Ability to work in an office environment with periods of focused document review and data entry.
• Valid Missouri driver’s license for use of company vehicles.

Nice To Haves

• Pension experience is preferred.

Responsibilities

• Guide members and their families through retirement, disability, and survivor benefits.
• Analyze member records, verify eligibility, and perform benefit calculations.
• Provide personalized counseling by phone, chat, web sessions, and in-person meetings.
• Review applications and coordinate with internal departments.
• Ensure accurate processing of benefits and refunds.
• Support end-of-month procedures and audit service and contribution reports.
• Manage benefit deductions, including IRS levies and child support.
• Help identify and recover overpayments and reconcile records from external sources.
• Support the Information Center during peak periods.
• Translate complex policies into clear, actionable advice and ensure compliance and accuracy in benefit delivery.
• Contribute to system testing, data integrity, and process improvements.
• Participate in professional development and attend a national conference every three years.

Benefits

• Comprehensive benefits package including a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan.
• Three weeks of paid vacation annually.
• Three weeks of sick leave annually.
• 12 paid holidays annually.
• Tuition assistance.
• Ongoing training and professional development opportunities.
• Potential participation in a leadership development program for high-performing team members.
• Flexible work environment with opportunities for limited telecommuting after training.
• On-site and off-site events, volunteer initiatives, and employee-driven charitable efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level