Benefits Counselor - Bilingual

ChaseSource•Austin, TX

15h•Onsite

About The Position

ChaseSource is seeking a detail-oriented Benefits Counselor - Bilingual to support a dynamic Health and Insurance Benefits (HIB) Operations team. This position is ideal for an organized professional who enjoys coordinating projects, maintaining records, preparing reports, and providing exceptional administrative support in a fast-paced environment. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities while maintaining accuracy and professionalism.

Requirements

Bachelor's degree from an accredited college or university. OR High school diploma (or equivalent) plus additional full-time experience in healthcare administration, government, communications, public relations, or a related field may substitute for the required education on a year-for-year basis.
Minimum of two (2) years providing complex administrative or program support.
Experience supporting multiple projects and priorities in a professional office environment.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Exceptional attention to detail and accuracy.
Ability to prioritize multiple assignments in a fast-paced environment.
Strong customer service skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Experience maintaining databases, reports, and electronic records.
Ability to work independently while collaborating effectively with a team.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
Experience supporting healthcare or finance operations.
Previous experience working within a government agency is a plus.

Responsibilities

Maintain departmental planning calendars and track project milestones.
Administer and maintain SharePoint sites, filing systems, and departmental records.
Coordinate department travel arrangements.
Serve as the Records Management Liaison.
Maintain production reports and operational trackers.
Support Member Ally Team (MAT) reporting and inquiries.
Manage system access reporting.
Maintain contractor rosters, including onboarding and offboarding.
Review monthly contractor invoices for accuracy.
Respond to inquiries from health plan participants, school district representatives, vendors, and internal stakeholders.
Prepare reports, correspondence, and presentations.
Assist with departmental timesheet reporting.
Schedule meetings and coordinate department activities.
Review documents for accuracy and completeness.
Coordinate meetings with vendors and advisory committees.
Assist with annual retiree engagement and Benefits Administrator meetings.
Monitor department budgets and submit budget requests.
Review invoices and maintain inventory of printed materials.
Serve as the primary liaison with the Mail and Print Rooms.
Maintain spreadsheets, databases, and electronic files.
Verify and organize electronic documentation.
Process correspondence and administrative documents.
Order office supplies and maintain inventory.
Sort and distribute incoming and outgoing mail.
Welcome visitors and answer incoming telephone calls.
Complete special projects as assigned.