Benefits Coordinator

BC Ferries • Victoria, BC

11d • CA$57,400 - CA$71,700

About The Position

Are you a detail-oriented payroll and benefits professional who enjoys helping employees navigate important career milestones? We are looking for a Benefits Coordinator to play a key role in supporting employees through retirement and pre-retirement planning, ensuring they receive accurate information, expert guidance, and exceptional service every step of the way. As a Benefits Coordinator, you'll have the opportunity to make a meaningful impact on the employee experience while working with a diverse group of internal partners across the Organization. As BC Ferries continues to support a growing number of employees approaching retirement eligibility, this role offers the chance to help employees transition confidently into retirement while shaping and improving the processes that support them. This is an excellent opportunity for a detail-oriented professional who enjoys solving complex problems, interpreting collective agreements, and building trusted relationships through responsive, customer-focused service in a collaborative environment.

Requirements

• Payroll Compliance Practitioner (PCP) designation is required
• A minimum of 3 years' experience administering payroll and employee benefits, including working with payroll and timekeeping systems, related data processes, and employee support
• A minimum of 3 years' experience interpreting and applying complex collective agreements
• Strong analytical, problem-solving, and decision-making skills, with the ability to research, interpret, and apply complex policies, procedures, and agreements
• Advanced proficiency in Microsoft Excel and Word, including reporting and data analysis functions
• Excellent written and verbal communication skills with a strong customer service orientation
• Demonstrated ability to work independently and collaboratively while managing multiple priorities, deadlines, and competing demands
• Strong attention to detail, including experience auditing records and documentation for accuracy and compliance
• Strong organizational skills with the ability to maintain accurate records and documentation
• Proven ability to maintain confidentiality and handle sensitive employee information with professionalism

Nice To Haves

• Post-secondary diploma in Business Administration, Finance, or a related field is preferred

Responsibilities

• Administer employee retirement and pre-retirement processes, including preparing and reviewing retirement bonus and pre-retirement leave calculations
• Advise employees on retirement options in accordance with corporate policies, procedures, and applicable agreements
• Respond to employee inquiries and provide clear, timely, and confidential support regarding benefits, retirement provisions, and entitlements
• Prepare retirement calculations, retirement letters, records of employment (ROEs), accrual reports, and other benefit-related documentation and reporting
• Investigate discrepancies, review data for accuracy, and facilitate solutions for complex retirement scenarios
• Collaborate with People Experience, Accounting, Scheduling Services, and other stakeholders to ensure the accuracy and integrity of employee information and payroll transactions
• Track and manage employee requests, ensuring inquiries are resolved within expected timelines while delivering a positive employee experience through exceptional service and communication
• Contribute to process improvements, documentation updates, and operational efficiencies within Payroll services

Benefits

• We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree