Benefits Coordinator - University Personnel
Cal Poly•San Luis Obispo, CA
•$57,588 - $83,904•Onsite
About The Position
Under the direction of the Director of Payroll and Benefits, the Benefits Coordinator plays a key role in supporting the organization’s benefits programs and contributing to an engaged and equitable employee experience. This position contributes to the success of benefits administration by coordinating a variety of benefits-related activities, including providing exceptional customer service, eligibility guidance, enrollment assistance and processing, issue resolution, auditing and reporting, and coordinating employee communications, events, webpages, and other benefits-related activities.
Requirements
- General knowledge of employee benefits administration practices.
- Ability to learn, interpret, and apply a wide variety of policies, procedures, and regulations relating to and impacting employee benefits programs.
- Demonstrated customer service skills, including a high level of diplomacy and professionalism.
- Ability to analyze and troubleshoot benefits issues and discrepancies within established guidelines, exercising sound judgment in determining when to resolve directly and when to escalate to higher-level professionals.
- Demonstrated ability to act with diplomacy and tact when interacting with others while modeling and maintaining high ethical standards and confidentiality.
- Ability to appropriately handle sensitive and confidential information.
- Treats all with dignity, respect, and fairness, and earns trust through consistent alignment of words and actions.
- Demonstrated skill in communicating effectively with all audiences, both verbally and in writing, including the ability to clearly explain benefits programs, eligibility requirements, and procedures to employees at all levels of the organization.
- Regularly solicits and actively listens to the perspectives of others and incorporates new knowledge into thinking and actions.
- Strong attention to detail and accuracy in processing transactions, maintaining records, and reviewing benefits data.
Responsibilities
- Coordinating a variety of benefits-related activities
- Providing exceptional customer service
- Providing eligibility guidance
- Providing enrollment assistance and processing
- Issue resolution
- Auditing and reporting
- Coordinating employee communications, events, webpages, and other benefits-related activities
Benefits
- medical
- dental
- vision
- CalPERS retirement
- educational benefits for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
