Benefits Coordinator-Lead

UT Health San Antonio • San Antonio, TX

11h

About The Position

The Lead Benefits Coordinator coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage. Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues. Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise.

Requirements

• Experience in patient access, insurance verification, scheduling, and administrative support within a clinical practice.
• Customer service skills.
• Experience with appointment scheduling, check-in/check-out processes, insurance benefit verification, authorization coordination, and telephone triage.
• Liaison skills between clinic staff, providers, and insurance representatives.
• Guidance, training, and mentorship abilities.
• Understanding of the UT Health mission, vision, and patient promise.

Responsibilities

• Coordinate staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support.
• Provide customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage.
• Serve as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues.
• Provide guidance, training, and mentorship to Benefits Coordinators.
• Promote service excellence aligned with the UT Health mission, vision, and patient promise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees