Benefits Coordinator and Scheduler

The Moorings Park Instituteorporated•Naples, FL

17d

About The Position

Moorings Park is seeking a Benefits Coordinator and Scheduler to verify insurance benefits and eligibility, obtain insurance re-authorizations, and accurately enter information into the electronic medical record (EMR). The role schedules staff to provide personal care, home management, and supportive services, matching assignments to staff training, abilities, and limitations. It also includes clerical and reception duties. The position verifies coverage and authorizations, informs patients about available benefits and potential out-of-pocket expenses, manages staff schedules while maintaining consistency and managing overtime, and enters demographics and scheduling information in compliance with physician orders and agency requirements. The coordinator also scans and labels documentation in the EMR, maintains the approved driver list and required DMV reporting information, and provides friendly reception and directs callers and visitors to the appropriate department or supervisor. During emergencies or natural disasters, the employee may be required to remain on duty for the duration of the event.

Requirements

Excellent oral and written communication skills in English.
High school diploma or equivalent.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong assessment skills.
Excellent organizational skills and attention to detail.
May be required to remain on duty for the duration of an emergency or natural disaster.

Nice To Haves

Previous experience in healthcare.

Responsibilities

Verify insurance benefits and secure authorizations when applicable for the agency to provide services.
Run weekly reports on authorization certifications, certification periods, visits, and authorizations, and review them weekly with the Office Manager.
Notify patients of available benefits coverage and applicable out-of-pocket expenses.
Schedule appropriate staff, maintain staff consistency, and manage overtime.
Use the scheduling application to complete long schedules and communicate with staff as needed.
Enter demographics and schedule staff in compliance with physician orders, certified-agency requirements, and frequencies, with oversight from the Clinical Manager.
Scan documentation into the EMR and label it appropriately.
Maintain the approved driver list and provide information required to process partners as approved drivers and for DMV reporting.
Provide friendly reception to people contacting the agency by phone or in person and direct them to the appropriate department or supervisor.