Benefits Consultant, LOA/Disability - Remote US
About The Position
The Benefits Consultant, LOA/Disability serves as a subject matter expert for leave, disability, and accommodations programs, ensuring operational excellence, compliance, and a strong employee experience. The role partners in developing team strategies and supporting benefit experiences for a diverse workforce, while anticipating challenges, leveraging technology, solving complex problems, and maintaining oversight of program compliance in complex arrangements. The consultant manages leave program administration, employee support, vendor coordination, complex benefit inquiries, cross-functional workflows, communications, data analysis, budgets, invoices, reporting, internal controls, and audits. The role may also assume responsibility for related benefit programs such as life, disability, and survivor support. This is a remote U.S. role open to candidates in all U.S. locations except the NYC metro and San Jose Bay metro areas.
Requirements
- Bachelor’s degree in Human Resources, Business, or a related field, or equivalent practical experience.
- At least 5 years of experience in benefits administration, specializing in leave, disability, and accommodations.
- In-depth knowledge of FMLA, ADA, ERISA, HIPAA, and regional or state-specific leave laws.
- Proven ability to manage relationships with third-party vendors and external partners.
- Advanced proficiency in Microsoft Excel, including VLOOKUP and pivot tables, and the Microsoft Office Suite, including Word, PowerPoint, and Visio.
- Ability to quickly learn and efficiently use online vendor portals and benefits administration systems.
- Proficiency in HRIS systems such as Workday and in case management tools.
Nice To Haves
- Professional certification such as CEBS, PHR, or SHRM-CP.
- Experience managing benefits programs in a large, multinational technology organization.
- Demonstrated success leading process improvement initiatives for complex HR programs.
- Experience with disability plans and coordination with workers’ compensation programs.
- Demonstrated application of AI technologies to optimize HR workflows and improve operational efficiency.
Responsibilities
- Manage end-to-end administration of leave programs, including FMLA, ADA, disability, and workers’ compensation, and ensure adherence to changing regional, local, and federal laws.
- Monitor and partner in employee support, providing differentiated service through concierge support and external vendor coordination for issues, escalations, and care needs.
- Resolve complex issues and provide employees with clear guidance on benefit plan interpretation.
- Collaborate with senior management, IT, payroll, and change management teams to resolve process gaps and improve service delivery.
- Support leave-related workflows, including offboarding and reasonable accommodations.
- Conduct change management initiatives for significant changes to benefits offerings.
- Draft and promote benefits communications and update internal resources, including intranet pages, benefits guides, support platforms, and annual state communications.
- Analyze leave, disability, and accommodation data to identify trends and improve program effectiveness.
- Leverage AI tools to enhance productivity, increase content engagement, and streamline process improvements.
- Maintain program budgets, review and approve vendor invoices, and investigate and resolve payment discrepancies.
- Oversee business reporting and internal controls to ensure data integrity and financial accuracy for leave and sick leave programs.
- Manage auditing requirements related to disability program processes.
- Take responsibility for other related benefit programs as needed, such as life, disability, and survivor support.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Vacation time or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential grants of Cisco restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
