Benefits Call Center Representative
Conduent•Chesapeake, WV
•$29,640 - $37,050•Onsite
About The Position
As a Benefits Call Center Representative, you will support employees by answering inbound calls and helping them understand their healthcare, retirement, and other benefit options. You will handle a steady call volume while navigating multiple systems and may also assist with back-office tasks such as claims processing and general administrative work. This role requires strong communication and customer service skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced call center environment.
Requirements
- Previous call center experience handling high-volume calls
- Experience with healthcare or employer benefits highly preferred
- Excellent verbal and written communication skills
- Strong keyboarding skills and proficiency with Microsoft Office
- Basic computer knowledge, including command prompts, shortcuts, and troubleshooting
- Strong problem-solving skills
- Ability to multitask effectively while navigating multiple systems
- Ability to work independently with minimal supervision
- High school diploma or GED
- Ability to successfully complete required background screening and drug test, including education and employment verification
- Must be 18 years of age or older
Responsibilities
- Help participants understand benefit plan options and provisions
- Respond to participant inquiries by phone and web
- Complete customer-related transactions accurately and efficiently
- Document calls thoroughly in the case management system
- Complete callbacks promptly and escalate issues when necessary
- Provide guidance on required forms and next steps
- Meet established accuracy, timeliness, and performance expectations
- Follow call center policies, procedures, and performance standards
- Perform additional duties as assigned
- Comply with all company policies and standards
Benefits
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid holidays and paid time off (PTO), vacation and/or sick time
- Retirement savings plan
- Opportunities for growth and advancement
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
