Benefits Call Center Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a member of the benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. Conduent offers opportunities for advancement with an outstanding benefit package. Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? Join our Benefits call center team! Be part of the future Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Requirements
- Previous customer service and/or call center experience
- Keyboarding and MS Office proficiency
- Excellent communication skills
- Extensive experience with typing and keyboarding
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Willing to work a shift between the hours of 8AM-6PM, Monday-Friday
- Ability to successfully complete a mandatory paid training program
- Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and education verification
- Must be 18 years of age or older
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Candidates must reside in states where our compensation structure complies with applicable wage regulations.
Nice To Haves
- Experience working with healthcare and employer benefits is highly preferred
Responsibilities
- Taking calls
- Actively listening
- Discussing employee benefits (healthcare, retirement, perks)
- Managing a steady volume of incoming calls
- Navigating through multiple systems
Benefits
- Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- The chance to make a real impact on the travel experience
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
