Benefits Call Center Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Make an Impact Helping People Enroll in Benefits Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join our Benefits Administration Services team and help our valued customers. You will assist people enrolling in benefits during annual enrollment periods. As a Benefits Administration Services Associate III, you will use your problem-solving skills to help respond to questions and make recommendations to customers. The work you will do will make a difference in the lives of many. About the Role One of the most important things that most people do is enroll in benefits plans. In this position, you will be making an impact on those people by assisting them with enrollments. You will contribute by supporting the organization that provides those benefits.
Requirements
- Have a High School Diploma or an equivalent level of education
- Be able to successfully pass a criminal background check
- Demonstrate problem-solving skills
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Responsibilities
- Responding to complex client specific inquiries through multiple channels, including telephone, web correspondence and mail
- Assisting participants with information needed to make informed decisions
- Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
- Advocating for participants to coordinate benefits, services and payments with outside providers and vendors (white glove customer service)
- Explaining the appropriate participant forms and provides guidance on completion
- Completing follow up and call backs in a timely manner and escalate as appropriate
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
