Benefits Call Center Representative

Conduent • Chesapeake, VA

1d • Onsite

About The Position

You will be the initial point of contact for inquiries from potential and existing members. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information. Representatives must be able to listen, think, navigate multiple systems, document, and communicate simultaneously. Calls can involve complex retirement concepts that require attention to detail and the ability to explain information clearly. Participants are often calling during important life events such as retirement, death of a loved one, financial hardship, or benefit concerns, requiring empathy and professionalism. You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed.

Requirements

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experience.
• Proficiency with MS Office and keyboarding.
• Must pass a typing test with 20wpm.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Ability to achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.

Nice To Haves

• Experience working with healthcare and employer benefits is highly preferred.

Responsibilities

• Act as the initial point of contact for inquiries from potential and existing members.
• Provide phone-based administrative support and customer service.
• Assist members by navigating multiple systems to provide accurate benefits information.
• Listen, think, navigate multiple systems, document, and communicate simultaneously.
• Explain complex retirement concepts clearly and with attention to detail.
• Handle calls with empathy and professionalism, often during sensitive life events.
• Periodically provide support through outbound calls.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers.

Benefits

• Paid Training
• Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Benefits available to employees DAY 1
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED