Benefits Call Center Representative

Conduent • Chesapeake, VA

4h • Onsite

About The Position

As a Benefits Call Center Representative, you will support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller.

Requirements

• Previous customer service and/or call center experience
• Strong keyboarding skills
• Proficiency navigating multiple systems
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively while managing a high volume of calls
• Ability to follow guidelines and provide accurate information
• High school diploma, GED, or college degree
• Successful completion of background check and drug test
• Must be 18 years of age or older

Nice To Haves

• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• Customer-first mindset

Responsibilities

• Support customers by answering inbound calls related to employee and retiree annuity benefits
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits
• Manage a steady call volume
• Actively listen
• Navigate multiple systems
• Provide accurate and timely resolutions
• Handle sensitive customer information
• Remain focused and meet performance expectations
• Deliver a professional, positive experience for every caller

Benefits

• Excellent benefits
• Team atmosphere
• Consistent work schedule
• Paid training
• Great work environment
• Health insurance coverage
• Voluntary dental programs
• Voluntary vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Eligibility for a bonus or incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees