Benefits Calculation Analyst
Manulife•Quebec, PE
•CA$39,225 - CA$65,375•Remote
About The Position
The National Life, Disability & Wellness Team is looking for a self-motivated Benefits Calculation Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. You will have good understanding of group disability contract language, and the impact various sources of income have on disability benefits.
Requirements
- Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
- Experience in disability benefit calculations.
- Strong mathematical skills.
- Proficiency in MS Office suite (e.g. Outlook, Excel, Word).
- Able to read and interpret group insurance contracts and apply their provisions.
- Exceptional communication skills, both oral and written.
- A capacity for constant learning from both success and failure.
- Open to change and continuous improvement.
Nice To Haves
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- Experience with Navigator is an asset.
Responsibilities
- Calculate and code offsets and the adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefit in internal system (Navigator).
- Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
- Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
- Proceed with claim recoveries in Navigator.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid holidays
- vacation
- personal days
- sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
