Benefits and Payroll Specialist

Eastern Airlines LLC•Greensboro, NC

About The Position

The Benefits and Payroll Specialist plays a key role in administering employee benefits programs while supporting accurate and timely payroll processes. This position supports both corporate and flight line personnel in a dynamic aviation environment and requires strong attention to detail, regulatory knowledge, and a high level of customer service. This role serves as a primary resource for benefits education, vendor coordination, and employee support, while also ensuring payroll data accuracy, audit readiness, and HRIS integrity. The ideal candidate is comfortable navigating complex workforce scenarios, including variable schedules, premium pay, and compliance requirements.

Requirements

3+ years of experience in benefits administration and payroll support
Experience with HRIS and payroll systems (e.g., UKG, ADP, Paycom); strong Excel skills
Working knowledge of ERISA, COBRA, HIPAA, FLSA, and multi-state payroll regulations
Strong attention to detail, customer service orientation, and ability to handle sensitive information confidentially

Nice To Haves

Associate’s degree in Human Resources, Business Administration, or a related field preferred
Valid certifications and 5 years of experience in lieu of Associates will be accepted
aviation or transportation industry experience preferred

Responsibilities

Administer employee benefits programs, including medical, dental, vision, life, disability, and retirement plans
Coordinate new hire enrollments, qualifying life events, and open enrollment processes
Serve as the primary point of contact for employee benefits inquiries, providing clear and supportive guidance
Partner with brokers and carriers to resolve issues, ensure service quality, and communicate plan updates
Support leave-related benefit impacts (e.g., FMLA, disability) and ensure accurate coordination with payroll
Perform benefits billing reconciliation, including reviewing carrier invoices, auditing eligibility, and resolving discrepancies
Coordinate and process benefits invoicing, ensuring alignment between payroll deductions, employer contributions, and vendor billing
Support payroll processing activities by ensuring employee data, earnings, and deductions are accurately entered and maintained in the payroll system
Review and audit payroll previews to validate accuracy of pay, deductions, and adjustments prior to final processing
Partner with payroll leadership or external providers to resolve discrepancies and support timely payroll completion
Ensure payroll-related activities align with company policies and applicable federal and state regulations
Review and validate timecards, flight logs, duty hours, and overtime calculations to support accurate payroll processing
Respond to employee inquiries related to pay, benefits, deductions, and leave programs in a timely and professional manner
Provide education to help employees understand and maximize their benefits offerings
Maintain compliance with FLSA, ERISA, COBRA, HIPAA, multi-state payroll requirements, and FAA-related workforce considerations
Support benefits audits, reconciliation reporting, and required filings to ensure financial accuracy and compliance
Maintain accurate employee records, including compensation changes, job updates, and benefits data
Ensure data integrity across HRIS, payroll, and benefits systems
Identify and implement opportunities to enhance benefits administration and payroll workflows for greater accuracy and efficiency