Benefits and Human Resources Specialist

Grand Rapids Community College • Grand Rapids, MI

3d

About The Position

As a Benefits and Human Resources Specialist at Grand Rapids Community College, this position plays a crucial role in managing and administering employee benefits programs. Primary responsibilities will include collaboratively maintaining compliance with laws, regulations, plan documents, policies, procedures and employee contracts. This position provides support to employees in processing benefit elections and changes, as well as supporting the benefits department in data requests for surveys, collective bargaining and benchmarking. This position will serve as a backup for the Employee Leave Specialist and assist with other HR projects. Position Number: 00001436 Requisition Number: Department: Human Resources Employee Group: Professional, Management, and Administration (PMA) Schedule: 40 hours/52 weeks Compensation: OP3; Benefits: Full Time Reports to: Benefits Manager Posting Opens: 4/1/2026 Posting Closes: 4/14/2026

Requirements

• Bachelors degree in Human Resources or closely related field required
• Minimum of 2-5 years of experience working within benefits administration or a similarly complex compliance role required
• Experience with human resources, employee benefit administration software and data management systems required
• Customer Service: Skilled in effective communication and problem-solving to ensure customer satisfaction and loyalty
• Attention to Detail: Meticulous in reviewing information for accuracy and spotting errors to maintain precision in tasks
• Organizational Skills: Efficient in prioritizing tasks, managing time, and coordinating resources for optimal productivity
• Technical Proficiency: Proficient in utilizing relevant software/tools, troubleshooting technical issues, and adapting to new technologies
• Ethical Conduct: Committed to upholding high ethical standards, adhering to policies, maintaining confidentiality, and making ethical decisions
• This position requires long periods of sitting, reading and writing, listening and computer work
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must be able to maintain confidentiality in carrying out all duties, including maintaining confidential record tracking system.
• Understanding of local, state and federal laws, regulations and standards pertaining to public sector labor relations.
• Knowledge of human resources policies, procedures and management practices, involving recruitment, employment, terminations and contract administration.
• Ability to manage multiple priorities and work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes.
• Understand and appreciate our community college philosophy and diverse populations.
• Must use good judgment in handling sensitive or difficult situations in a professional manner.
• Must maintain high levels of confidentiality with appropriate discretion.
• GRCC will comply with any mandated health and safety requirements.
• Compliance information is available on our policies website .
• Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.

Nice To Haves

• Certified Employee Benefit Specialist (CEBS) designation preferred

Responsibilities

• Provide excellent customer service to all employee groups in supplying information and resources related to employee benefits and eligibility
• Present benefits information to new employees during their onboarding session with Human Resources
• Maintain current benefits for full and part time staff; this includes health insurance or health insurance waivers and documentation, life insurance, disability insurances, supplemental benefits, dental and vision reimbursement program
• Maintain Flex Spending Account and Health Savings Account data in PeopleSoft for all eligible employees
• Reconcile, balance and maintain spreadsheets for carrier payments
• Serve as a liaison with employees, health carriers, and our broker to assist with unique or complicated requests
• Collaborate with the Benefits Manager to complete the plan build, testing and successful launch of open enrollment and ongoing maintenance of eligibility within a GRCCs HRIS/online enrollment platform
• Become familiar with employee contracts to accurately determine tuition waiver eligibility, including differences in benefit structures across employee groups.
• Review and verify dependent documentation.
• Track any taxable tuition for dependents over age 24 who are not considered IRS dependents, and coordinate with Payroll to process the applicable taxable benefit.
• Communicate with employees regarding the approval or denial of tuition waiver requests.
• Collaborate with Student Financial Services to ensure approved waivers are accurately applied to student accounts.
• Conduct a complete Dependent Audit on all covered employees with dependent(s) on health, dental and vision coverage
• Partner with benefits consultants, brokers, third party administrators and other providers.
• Support contract negotiations and open enrollment activities.
• Responsible for maintaining all correspondence associated with Federal COBRA laws
• Maintain Life Insurance beneficiary designations forms. This includes offering conversion life insurance letters for terminated employees and running yearly census reports for the insurance carrier.
• Assist with Employee leaves, workers' compensation and LTD claims. This may include working with employees, health centers, supervisors and the work comp carrier in the absence of the Employee Leave Specialist.
• Work with vendors for employment verification; conduct audits of HRIS, payroll, and benefits data.
• Ensure regulatory compliance and reporting
• Maintain compliance with labor law poster across campus in all buildings
• Maintain employee benefit files, including confidential health information subject to HIPAA compliance
• Complete report requests for benefits data from PeopleSoft, including census file data used for contract negotiations
• Create regular communications to employees on the value-add programs and other benefit information to promote employee health and wellness initiatives
• Organize, plan and coordinate vendors for the benefits fair and/or vaccine clinic annually
• Collaborate with the Benefits Manager to plan and facilitate the Benefits 101 training session
• Provide back up support to the Benefits Manager for data requests, collecting information from our third party benefits administrator for data requests, collective bargaining, survey completion
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned

Benefits

• Health Coverage: Six health insurance plan options , including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time .
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities .
• Retirement Plans: Secure your future with our retirement options including a state retirement plan .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees