BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Chandler, AZ

1d•Onsite

About The Position

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Field Offices. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position is an in-person, on-site position.

Requirements

Public assistance eligibility determination processes and Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs
Family Assistance Administration Systems and software, and online support internet and email use, task management, Google, MS Office software, such as Word, and spreadsheets
Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building
System and staff evaluation
Written and oral communication to convey a wide variety of information.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned area.
Manage and supervise employees with diverse skills, educational, and cultural background
Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
Three (3) years’ experience, fully trained in DBME Family Assistance Administration.
A high school diploma or equivalent education.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state and mandates; ensures the timeliness and accuracy of services delivered.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity date from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
Evaluates staffing needs, participates on hiring panels and makes recommendations for effective us of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities