BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Chandler, AZ

2d•$23•Hybrid

About The Position

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor at our Key Campus location. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. The candidate selected for this position will travel daily to the Key Campus location. On a weekly basis the candidate will travel to Native Health (777 West Southern Avenue, Building C, Suite 301, Mesa, Arizona 85210 and to the Town of Guadalupe (12027 North 28th Drive, Phoenix, Arizona 85029). The candidate will also travel to other DOTS locations as needed in the downtown Phoenix area.

Requirements

Fundamental leadership practices.
Customer service practices.
Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
Federal, State, and agency statues, rules, and regulations applicable to area of assignment; Public assistance eligibility determination
Program services used to conduct quality control reviews.
Automated systems and software.
Interviewing and assessment techniques.
Family Assistance Administration Systems and software, and online support internet; Email use; Task Management; Google Software
Community resources
Written and oral communication to convey a wide variety of information.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
Establish and maintain cooperative working relationships with internal management, staff and the general public.
Provide technical assistance to staff.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Manage and supervise employees with diverse skills, educational, and cultural background.
Resolve program related issues.
Access, maintain, review, and interpret database information.
Compile and present program information.
Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
Three (3) years of experience performing eligibility work.
High School diploma.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
Follow Arizona Management System (AMS).
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities