BENEFITS AND ELIGIBILITY SUPERVISOR
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor at the Banner University Medical Center location. This role involves supervising, planning, and coordinating operations of benefits and eligibility units, determining and issuing public assistance and social service benefits. The position is responsible for staff development, training, succession planning, and performance management. The supervisor will collaborate with other managers to evaluate and implement division goals, policies, and procedures. This is an in-office, on-site position at Banner University Medical Center, requiring adherence to hospital rules regarding vaccinations, testing, and screenings. The role is with the State of Arizona, not the hospital.
Requirements
- Fundamental leadership practices.
- Customer service practices.
- Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment; Public assistance eligibility determination
- Program services used to conduct quality control reviews.
- Automated systems and software.
- Interviewing and assessment techniques.
- Family Assistance Administration Systems and software, and online support internet; Email use; Task Management; Google Software
- Community resources
- Written and oral communication to convey a wide variety of information.
- Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
- Establish and maintain cooperative working relationships with internal management, staff and the general public.
- Provide technical assistance to staff.
- Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
- Manage and supervise employees with diverse skills, educational, and cultural background.
- Resolve program related issues.
- Access, maintain, review, and interpret database information.
- Compile and present program information.
- Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.
- Three (3) years of experience performing eligibility work.
- High School diploma.
Responsibilities
- Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
- Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
- Assists staff with difficult and complex cases including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
- Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
- Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
- Follow Arizona Management System (AMS).
- Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
