Benefits And Eligibility Specialist (Eligibilty Interviewer)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life. This role is ideal for someone who enjoys helping people and being recognized for their efforts. As an Eligibility Interviewer, you will determine eligibility for Arizonans needing Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position requires a highly motivated individual with decision-making skills, the ability to work independently and multitask in a fast-paced call center, and provide quality interaction and communication with clients. This is an in-office position.
Requirements
- Knowledge of customer service practices.
- Knowledge of computer navigation of various software applications, including Google Suite or Microsoft.
- Strong written and verbal communication skills.
- Customer-friendly, empathetic, and patient demeanor.
- Computer experience: typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including addition, subtraction, multiplication, and division.
- Ability to evaluate and make appropriate decisions or determinations.
- Ability to access, maintain, review, and interpret information.
- Ability to work independently and interact with others on a team.
- Successfully pass background and reference checks.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- One (1) year of experience performing eligibility reviews.
- One (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Assist individuals and families by phone in a call center environment.
- Attend paid classroom training with on-the-job training.
- Provide excellent customer service by phone to individuals and families facing challenging situations.
- Collect and gather information to conduct interviews for eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application and interview process by entering data on a computer and accessing multiple screens while on the phone with clients.
- Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.
- Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources during the interview process.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
