Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Phoenix, AZ

4d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. This customer service career opportunity involves determining eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The ideal candidate is highly motivated, possesses decision-making skills, can work independently and multi-task in a fast-paced call center, and can provide quality interaction and communication with clients. This position may offer the ability to work remotely within Arizona, based on business needs and performance.

Requirements

Knowledge of customer service practices.
Proficiency in computer navigation of various software applications, including Google Suite or Microsoft.
Strong written and verbal communication skills.
Customer-friendly, empathetic, and patient demeanor.
Computer experience including typing, navigating, and using multiple computer systems on multiple screens while talking to clients.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently as well as interact with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources.
A High School Diploma or GED.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience performing eligibility reviews.
One (1) year of customer service experience.

Responsibilities

Assisting individuals and families by phone in a call center environment.
Providing excellent customer service to individuals and families facing challenging situations.
Collecting and gathering information to conduct interviews for eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Completing the application and interview process by entering data on a computer and accessing multiple screens while on the phone with clients.
Adhering to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Deferred compensation plan
Wellness plans
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement.
Option to participate in a voluntary deferred compensation program.