Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life. This role is ideal for someone who enjoys helping people and being recognized for their efforts. As an Eligibility Interviewer, you will determine eligibility for Arizonans needing Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position requires an individual who is highly motivated, possesses decision-making skills, can work independently, multi-task in a fast-paced call center environment, and provide quality interaction and communication with clients. This is an in-office position.

Requirements

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Strong written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Working in a call center, assisting individuals and families by phone.
• Attending paid classroom training with on the job training (learning by doing).
• Providing excellent customer service by phone or in person to individuals and families facing challenging and personal situations.
• Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone or in person.
• Adhering to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Paid Parental Leave program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED