Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. This role is ideal for someone who is highly motivated, possesses decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with clients. This is an in-office position.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation of various software applications, including Google Suite or Microsoft.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient demeanor.
Computer experience: typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review, and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Assist individuals and families by phone in a call center environment.
Attend paid classroom training with on-the-job training.
Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete the application and interview process by entering data on a computer and accessing multiple screens while talking to clients by phone.
Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities