Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Phoenix, AZ

23h•$19•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This role is ideal for someone who is highly motivated, possesses decision-making skills, can work independently, multi-task in a fast-paced environment, and provide quality interaction and communication with clients. This is an in-person, on-site position.

Requirements

Knowledge in customer service practices.
Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in professional written and verbal communication.
Skills in being customer friendly, empathetic and patient.
Skills in computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Working in a fast-paced office environment, assisting clients in-person and/or by telephone.
Attending paid classroom training with on the job training (learning by doing).
Providing excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
Adhering to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation time and sick time
Paid Parental leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities