Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration • Casa Grande, AZ

21h • Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life. This role is ideal for someone who enjoys helping people and being recognized for their efforts. As an Eligibility Interviewer, you will determine eligibility for Arizonans needing Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position requires a highly motivated individual with decision-making skills, the ability to work independently, multitask in a fast-paced environment, and provide quality interaction and communication with clients. This is an in-person, on-site position.

Requirements

• Knowledge of customer service practices.
• Knowledge of computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Skills in professional written and verbal communication.
• Customer friendly, empathetic, and patient demeanor.
• Computer experience; typing, navigating, and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication, and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review, and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Assist clients in-person and/or by telephone in a fast-paced office environment.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Complete the application and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Temporary positions are benefit eligible and receive pay for State observed holidays.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED