Benefits And Eligibility Specialist (Eligibility Interviewer)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES aims to strengthen individuals, families, and communities for a better quality of life. This is a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This role is ideal for a highly motivated individual with decision-making skills who can work independently in a fast-paced environment while providing quality interaction and communication with clients. This is an in-person, on-site position.
Requirements
- Knowledge in customer service practices.
- Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Skills in professional written and verbal communication.
- Customer friendly, empathetic, and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
- Successfully pass background and reference check.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Working in a field office environment, assisting individuals and families face-to-face in person.
- Attending paid classroom training with on-the-job training (learning by doing).
- Providing excellent customer service in person to individuals and families facing challenging and personal situations.
- Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Completing the application and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
- Adhering to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
