BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration • Bisbee, AZ

2d • Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to strengthen individuals, families, and communities for a better quality of life. This customer service career opportunity involves determining eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The ideal candidate is highly motivated, possesses decision-making skills, can work independently and multi-task in a fast-paced field office environment, and can provide quality interaction and communication with clients.

Requirements

• Knowledge in customer service practices.
• Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Strong written and verbal communication skills.
• Customer friendly, empathetic and patient demeanor.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the clients.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
• Must successfully pass background and reference checks.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Assisting individuals and families face to face in person in a field office environment.
• Attending paid classroom training with on the job training (learning by doing).
• Providing excellent customer service in person to individuals and families facing challenging and personal situations.
• Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to clients.
• Adhering to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Pay for state observed holidays

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED