Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Glendale, AZ

2d•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-office position.

Requirements

Knowledge in customer service practices.
Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in professional written and verbal communication.
Skills in being customer friendly, empathetic and patient.
Skills in computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Successfully pass background and reference check.
Employment is contingent upon completion of the background and reference check process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Assisting individuals and families face-to-face in person in a field office environment.
Attending paid classroom training with on the job training (learning by doing).
Providing excellent customer service in person to individuals and families facing challenging and personal situations.
Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
Adhering to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities