Benefits and Administrative Coordinator

Boston Health Care for the Homeless Program•Boston, MA

10d•$22 - $36•Hybrid

About The Position

Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join our multi-disciplinary team at our Family Clinic. This position will be responsible for providing assistance to patients with enrollment into available health benefits programs, as well as supporting the Family Team staff in duties essential to the cohesive running of the Family Clinic and shelter sites. This position will work with patients both in clinic and shelter settings.

Requirements

Associate’s or Bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years in a patient benefits or health insurance support capacity)
2 years experience in a clinical environment preferred
Complete MassHealth Certified Application Counselor (CAC) within 60 days of starting and maintain certification
Bilingual proficiency in Spanish/English and/or Haitian Creole/English strongly preferred
Knowledge of public health insurance programs
Detail oriented and strong organizational skills
Strong interpersonal skills and be able to work positively with a wide range of people
Strong computer skills
Ability to work independently

Responsibilities

Act as primary provider of benefits assistance to all Family Team patients across all sites; work closely with the Director of Patient Finance to implement processes and procedures for enrolling and maintaining patients in the appropriate medical benefits programs
Utilize the required systems to review insurance status and eligibility of all Family Team patients, patients presenting to clinics and staying at shelter sites; accurately complete and process medical applications and required documentation for patients in a timely and organized manner, providing follow-up assistance when necessary
Enter all insurance and demographic information into required systems and EHR as needed in an accurate and timely manner; routinely check and update benefits information in the medical record so that each patient’s information is accurate and up–to-date
Provide continuous outreach to patients and insurance carriers to ensure insurance is active and updated; develop new strategies to target the uninsured populations within our patient demographic, with the ultimate goal of increasing total patient coverage; maintain up to date knowledge on evolution of insurance and benefits in order to assist patients in obtaining the best available insurance type
Assist patients with establishing primary care, scheduling appointments, placing and following up with referrals for specialty clinics within and outside the McInnis Health Group
Act as the primary Front Desk personnel for the Family Clinic, and support for all other sites, through answering phones, checking patients in/out, and scheduling appointments, and managing milieu; monitor overall Family Clinic facility upkeep and safety, acting as a liaison and contact point for building partners; monitor the Family Team and provider schedule to ensure appropriate staffing and coverage for scheduled and walk-in appointments
Register new patients into EHR for all Family Team sites, monitor and update registration information for all patients; provide transportation assistance to patients through utilization of PT-1 and DPH transportation programs, follow up and ensure scheduled transportation is provided, and problem solve around transportation concerns
Assist with quality metrics and equity adherence through monitoring and initiating required screenings, imputing data into EHR, and alerting Providers of abnormal results; subsequent follow up with team members for any noted deficiencies in these measures to ensure completion
Act as a team member in developing and executing quality improvement and patient outreach/engagement projects; assist with improving patient attendance by calling appointment reminders for medical (and dermatology), nursing, and psychiatry appointments; support Behavioral Health team through initiating BH referrals, scheduling of psychiatry appointments
Maintain all clients' privacy and confidentiality, adhering to HIPAA regulations and those policies as implemented by the BHCHP; timely and accurate documentation of all client encounters in the EHR