Benefits and Absence Representative

Essentia Health•Duluth, MN

1d•$22 - $33•Remote

About The Position

The Benefits and Absence Representative assists staff across the organization with the utilization and understanding of benefit and absence plans. Responsibilities include administering leave of absence programs to ensure compliance with federal and state leave of absence requirements, ADAAA, Essentia Health policies and procedures, and collective bargaining agreements. The Benefits and Absence Representative also demonstrates excellent customer service by responding to both internal and external inquiries about benefits and absence-related matters.

Requirements

Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Detail-oriented with strong analytical and problem-solving abilities
Proficient in HRIS systems and other relevant software, specifically Workday
Associate's degree plus 1 year of experience OR 3 years of experience in a customer service or human resources environment

Nice To Haves

Prior experience in benefits, leaves of absence, or human resources

Responsibilities

Administers benefit and absence plans, including resolving issues, entering or updating information, reviewing and resolving reports, and assisting with enrollment processes
Processes and distributes leave of absence documents regarding FMLA, employment status and any other leave of absence communication
Communicates work restriction notifications to management and coordinates the interactive process when necessary
Coordinates and partners with other areas as required
Responds to complex telephone or written inquiries received from past and present Essentia Health employees
Shares knowledge with and provides back-up and overflow telephone and email support to first level representatives
Identifies opportunities to update or change the information knowledge base utilized by representatives and represents area of expertise on projects or initiatives