Benefits Analyst - AMS

Zscaler

3d•$122,500 - $175,000•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Benefits Analyst - AMS to join our team. This is a remote US position, reporting to the Director, AMS Benefits in the People & Culture organization. In this role, you will take ownership of the day-to-day administration, communication, and analysis of our employee benefits programs across the entire AMS region, including the US, Canada, and LATAM. Your mission will be to ensure our health, welfare, retirement, and leave programs remain highly competitive, compliance-driven, and cost-effective, while providing an exceptional, high-touch support experience to our regional workforce.

Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field
5 years of experience in HR benefits administration with deep operational knowledge of benefits-related laws such as ERISA, ACA, COBRA, and HIPAA
2 years of experience in a professional role requiring structured project management execution
Advanced proficiency in Microsoft Excel to audit complex datasets alongside hands-on experience navigating and managing modern HRIS platforms such as Workday, ADP, Oracle, or UKG

Nice To Haves

Experience leveraging generative AI tools or AI-driven analytics platforms to automate routine benefits inquiries, streamline reporting, or optimize data auditing workflows
Professional regional certification such as CEBS, CBP, PHR, or SHRM-CP
Direct experience managing self-funded health plans, LOA programs, or supporting a large, multi-national employer of 1,000+ employees with dedicated benefits exposure in US, Canada or LATAM countries

Responsibilities

Manage the end-to-end enrollment, renewal, and annual Open Enrollment execution for benefit programs across the AMS region, ensuring seamless system testing and data accuracy with payroll and third-party vendors
Guarantee full regulatory compliance for all regional benefit plans, driving required filings, audits, and non-discrimination testing while aligning with ERISA, COBRA, HIPAA, FMLA, ACA, and international statutory requirements
Analyze plan utilization, benefits spend, and market trends to generate regular or ad-hoc reports for Finance and HR leadership that drive strategic plan design changes and cost-savings initiatives
Serve as the primary, high-accountability partner for benefit brokers, international insurance carriers, and third-party vendors to closely monitor performance and rapidly resolve operational escalations
Act as the regional subject matter expert to resolve complex employee inquiries and design clear, engaging communications for new hires, open enrollment, and ongoing benefits initiatives