Benefits Advisor

Credit Human•San Antonio, TX

14h•$28 - $28•Onsite

About The Position

The Benefits Advisor helps employees and managers navigate important life and work events with clarity, care, and confidence. By ensuring benefits, leave, workers’ compensation, and unemployment processes are handled accurately and on time, this role protects the employee experience and supports Credit Human’s compliance and service commitments.

Requirements

2 years of experience in human resources, benefits administration, or a related operational role
Experience working in a customer-facing or service-oriented environment
Experience managing multiple tasks and priorities with attention to detail
Intermediate understanding of employee benefits programs (e.g., FMLA, health & welfare benefits)
Strong customer service and interpersonal communication skills
Ability to explain processes clearly to employees and managers
Solid organizational and time-management skills
Attention to detail and accuracy in handling documentation
Ability to follow defined processes and escalate issues appropriately
Analytical thinking and problem-solving skills at an operational level
Proficiency with Microsoft Office applications
High school diploma or equivalent
HIPAA Certification within the first 90 days of employment
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Familiarity with employment law and compliance concepts
Bachelor’s degree
Human Resources career-related certification (e.g., SHRM, HRCI)

Responsibilities

Deliver timely, accurate benefits support that helps employees and managers understand requirements, options, and next steps.
Coordinate leave of absence, workers’ compensation, and unemployment processes to support compliant, well-documented outcomes.
Maintain complete and accurate employee records, case documentation, and required information in alignment with internal standards and regulatory expectations.
Partner with Payroll, HRIS, Total Rewards, vendors, and other stakeholders to resolve routine issues and keep benefits services moving smoothly.
Escalate complex, sensitive, or non-standard cases appropriately to ensure employees receive the right level of guidance and support.
Support onboarding, offboarding, audits, reconciliations, and quality reviews to strengthen benefits administration and employee service delivery.
Identify opportunities to improve benefits processes, service quality, and employee experience through thoughtful feedback and change support.