Benefits Administrator

TELUS Health•Boston, MA

20h

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Here’s the impact you’ll make and what we’ll accomplish together As a Benefits Operations Administrator, you'll support our team in managing daily administration processes, assist with implementation projects, and help ensure accurate data processing activities. This is an excellent opportunity to launch your career in benefits administration and healthcare operations while working with a supportive team that invests in your growth.

Requirements

1+ years in of customer service, benefits administration, or operations experience (or equivalent demonstrated capability)
Proficiency in Excel (formulas, filtering, basic data organization) with eagerness to expand technical skills
Strong attention to detail and accuracy in data handling
Ability to manage multiple tasks with support and organizational tools
Excellent communication and collaboration abilities in team-oriented environments
Self-motivated, adaptable mindset with commitment to learning and continuous improvement
Ability to follow processes and ask clarifying questions when needed

Nice To Haves

Customer service or administrative support experience
Familiarity with benefits administration concepts
Experience with database systems or data entry
Bachelor's degree
Project coordination or administrative support background
Experience in a client-facing or consulting environment
Basic SQL, MS Access, or VBA knowledge
Professional certifications in HR or benefits (CEBS)
Understanding of compliance basics in benefits administration

Responsibilities

Monitor assigned tasks and projects under guidance to help meet Service Level Agreements (SLAs)
Provide technical support to TELUS Health Outsourcing users, with mentorship from senior team members
Manage administrative and case management activities with supervision, ensuring accuracy and adherence to time standards
Process individual participant requests and assist with plan-level data processing activities
Complete transactions and file postings for plan participants with peer review
Communicate with clients regarding participant inquiries, escalating complex issues as needed
Learn to use database tools to support client healthcare and group benefits database administration
Apply analytical skills to identify and help solve operational problems with guidance
Develop foundational knowledge in Health and Welfare Benefits rules and regulations
Conduct data analysis and troubleshooting under supervision
Assist in testing and validating system configurations during implementation
Review plan documents to build comprehensive, plan-specific knowledge
Contribute observations and findings to support business requirements development
Participate in Quality Assurance processes for assigned projects and deliverables
Support client-specific and enterprise-wide TELUS Health project initiatives
Collaborate with team leaders and project managers on assigned tasks
Assist in monitoring project progress and communicating status updates
Ensure assigned work products meet quality standards and deadlines