Benefits Administrator

HR Knowledge Source•Atlanta, GA

3d•Hybrid

About The Position

The Benefits Administrator plays a pivotal role in supporting AAA Parking’s multi-state operations by administering employee benefits programs, managing workers’ compensation claims, and serving as a backup payroll processor. This position ensures accurate, timely, and compliant administration of benefits and claims while providing excellent support to our employees across diverse operational settings. This is a hybrid role. (2 days remote, 3 days onsite)

Requirements

Bachelor’s degree in HR, Labor Relations, Business, or related field (or equivalent experience).
2–4 years of experience in benefits administration, workers’ compensation, payroll support, or HR.
Experience supporting multi-state operations preferred.
Proficiency in HRIS/benefits platforms (ADP or similar).
Knowledge of ERISA, COBRA, ACA, FMLA, and other benefits compliance regulations.
Deep understanding of core employee benefits and multi-state workers’ compensation.
Knowledge of state-specific reporting, waiting periods, and return-to-work requirements.
Ability to provide clear, empathetic support in fast-paced, customer-facing environments.
Ability to use sound judgment in navigating complex benefits, payroll, and injury-related situations, and to handle sensitive information with discretion and integrity.

Nice To Haves

Ongoing training, certifications, or evidence of continued knowledge-building in HR, benefits, or payroll.
Experience supporting multi-state operations.
Strong knowledge of benefits compliance regulations.
Experience in the hospitality industry preferred.
Experience engaging with an hourly workforce.
Basic payroll and wage/hour compliance knowledge.
Experience with payroll systems (ADP Lyric, Paycom, or similar).
CEBS or similar certification; FPC is a plus.

Responsibilities

Oversee administration of medical, dental, vision, life insurance, disability coverage, flexible spending accounts, and retirement plans.
Facilitate new hire enrollment, open enrollment, and qualifying life event changes for hourly and salaried employees across multiple states.
Serve as the primary point of contact for benefits inquiries, provide educational resources, and address coverage concerns.
Maintain accurate records in ADP Lyric and submit timely data to carriers and vendors.
Audit benefit invoices, resolve discrepancies, and collaborate with payroll for accurate deductions.
Ensure compliance with federal and state regulations including ACA, COBRA, ERISA, HIPAA, and applicable state mandates.
Support vendor management, plan renewals, and communications to employees regarding benefits.
Serve as liaison for workers’ compensation claims across parking garages, hotel properties, event venues, and shuttle operations.
Submit First Reports of Injury (FROI) accurately and promptly to carriers or third-party administrators.
Collaborate with employees, management, and insurance partners for claim processing, medical follow-ups, and return-to-work planning.
Monitor claims status, oversee medical documentation, manage work restrictions, and identify transitional duty opportunities.
Provide backup support to payroll processing for multi-state operations during absences, peak periods, or special projects.
Review timesheets, verify hours, and ensure accurate pay for hourly and salaried employees across all operational areas.