About The Position
This role focuses on the administration of benefits, involving the review of client plan documents, creation of communication specifications, and development of participant communications for US benefits plans. The associate will be responsible for creating content for various communication channels, ensuring adherence to quality standards, and collaborating with technical and client-facing teams to resolve issues and support production activities.
Requirements
- Strong written communication and proofreading skills.
- Good analytical and problem-solving abilities.
- Ability to manage multiple tasks at once.
- Comfortable working with technical teams and client-facing teams.
Nice To Haves
- Experience with TFS or similar tools.
Responsibilities
- Review client plan documents and convert requirements into clear communication specs (BRDs).
- Create and update participant communications for US benefits plans.
- Develop content for print, email, and web communications (automated and personalized).
- Ensure communications follow style and quality standards.
- Work closely with programmers, testers, and SMEs to review outputs and fix issues.
- Support production activities and assist with updates and defect resolution.
- Partner with client teams and internal stakeholders as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
