About The Position
This role involves reviewing client plan documents and converting requirements into clear communication specifications (BRDs). The associate will create and update participant communications for US benefits plans, developing content for print, email, and web communications (both automated and personalized). Ensuring communications adhere to style and quality standards is crucial. The position requires close collaboration with programmers, testers, and SMEs to review outputs and resolve issues, as well as supporting production activities and assisting with updates and defect resolution. Partnering with client teams and internal stakeholders is also a key aspect of the role.
Requirements
- Strong written communication and proofreading skills.
- Good analytical and problem-solving abilities.
- Ability to manage multiple tasks at once.
- Comfortable working with technical teams and client-facing teams.
Nice To Haves
- Experience with TFS or similar tools.
Responsibilities
- Review client plan documents and convert requirements into clear communication specs (BRDs).
- Create and update participant communications for US benefits plans.
- Develop content for print, email, and web communications (automated and personalized).
- Ensure communications follow style and quality standards.
- Work closely with programmers, testers, and SMEs to review outputs and fix issues.
- Support production activities and assist with updates and defect resolution.
- Partner with client teams and internal stakeholders as needed.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
