Benefits Administration Services Associate II
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Pay: $16.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying. Work Schedule: Monday- Friday 9am-6:00pm EST Job Type: Onsite Full-Time role located in Chesapeake, VA. area Training Provided: 5 weeks’ paid training- Monday-Friday 9:30am-5:00pm EST Job Overview We are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. In this role, you will handle inbound calls from new and existing employee members regarding their benefits and plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.
Requirements
- Must have a high school diploma/GED
- Must be 18 years of age
- Must be able to work on an Onsite in office position as is required for this role
- Basic computer proficiency and ability to navigate multiple systems and dual screens
- Ability to work in a fast-paced, inbound call center environment
- Ability to work with people of diverse backgrounds
- Ability to solve problems through analysis and provided feedback
- Must be able to work an 8-hour shift between 9am-530pm EST, Monday- Friday
- Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.
Nice To Haves
- Customer service and/or call center experience in healthcare is a PLUS but not required.
Responsibilities
- Answer inbound calls in a professional and timely manner
- Assist members with questions related to their benefits and plans
- Update account information as needed
- Assist with changes to health plans, FSA or HSA plans for new and existing employees
- Navigate multiple systems while accurately documenting interactions
- Provide excellent customer service and resolve issues efficiently
- Follow company policies and procedures to ensure compliance
Benefits
- Benefits available starting Day 1
- Full-time, stable schedule
- No Weekends Required
- Paid training provided
- Career Growth Opportunities
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
