Benefits Administration Services Associate

Conduent•Chesapeake, VA

7h•$29,640 - $37,050•Onsite

About The Position

As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Requirements

Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check and drug test
Must have strong organization skills
Must have excellent Time management skills
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately

Responsibilities

Assist participants that are scheduled for appointments regarding their retirement packages, including explanations of available options and required documentation
Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
Document all calls, actions taken, and resolutions accurately in the system
Maintain confidentiality and comply with all regulatory, privacy, and company policies
Escalate complex or unresolved issues to the appropriate department when necessary
Assist with incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
Responsible for managing inbound calls
Checking on stop and reissuing cases
Managing inboxes
Working on death kits
Collaborating with the team
Provide information on pension eligibility, benefit calculations, and payment timelines