HDQ Benefits Administration Manager

dnata•Orlando, FL

2d•Onsite

About The Position

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. Benefits Administration Manager Location: U.S. Headquarters – Orlando, Florida Reports To: Vice President, People Strategy Position Overview: We seek a hands-on Benefits Administration Manager to support U.S. operations of approximately 3,750 employees across 30 airport locations. Based at our Orlando headquarters, this role sits within the Benefits Center of Excellence and is responsible for benefits administration, leave coordination, HRIS benefit data integrity, compliance reporting, and the employee-facing benefits components of occupational injury, accommodation, and return-to-work processes. The position requires strong follow-through, sound judgment, and the ability to coordinate effectively with Safety, Risk Management, payroll, field HR, vendors, and operational leadership in a fast-paced, multi-site environment.

Requirements

4+ years of experience in benefits administration, leave coordination, or related Benefits COE support, preferably in a multi-site, hourly, aviation, logistics, or service-based workforce environment.
Strong working knowledge of Dayforce, ADP, or similar HRIS/benefits administration platforms, with the ability to maintain accurate data and support audits or reconciliations.
Solid understanding of benefit plan administration, open enrollment, leave coordination, compliance reporting, and related employee support processes.
Detail-oriented, organized, and able to manage sensitive employee information with accuracy, discretion, and strong follow-through.
Comfortable supporting a high-volume, distributed workforce that includes hourly, unionized, and field-based employees.

Nice To Haves

Associate’s or bachelor’s degree in HR, Business Administration, or a related field preferred.
Experience coordinating with brokers, carriers, third-party administrators, payroll, Safety, Risk Management, and field HR partners preferred.
Working knowledge of employee-facing benefits considerations related to occupational injury, leave, accommodations, and return-to-work processes preferred.

Responsibilities

Administer employee benefit programs, including medical, dental, vision, life insurance, paid time off, and leaves of absence.
Coordinate annual open enrollment, including employee communications, education, and system readiness.
Partner with brokers, carriers, and third-party vendors to support enrollments, claims resolution, and benefit administration.
Maintain accurate benefit data in HRIS platforms, including ADP and Dayforce, through regular audits and reconciliations.
Prepare and submit required compliance reporting, including ACA, EEOC, and VETS-4212 filings.
Coordinate employee-facing benefit, leave, accommodation, return-to-work, and compliance activities related to occupational injury and illness cases in partnership with Safety, Risk Management, claims administrators, insurance carriers, payroll, and operational leadership.
Maintain accurate, compliant benefits records, documentation, and related employee files.
Respond to employee inquiries regarding benefits, leave processes, benefit deductions, and related plan questions.
Support compliance with benefit plan requirements, leave administration procedures, internal policies, and applicable reporting obligations.
Coordinate with field HR and People Strategy leaders on employee situations that involve benefits, leave, accommodations, or return-to-work considerations.
Track benefits-related issues and follow-up items, escalating matters to Benefits or HR leadership when appropriate.
Serve as a Benefits COE point of contact for field HR and operational leaders on benefits, leave, and related employee support matters.
Support benefits communication and process improvements that promote consistency across a distributed workforce.
Support HR audits, compliance reviews, and special projects as assigned.
Provide data gathering, process execution, and documentation support for the People Strategy team.