Benefits Account Manager

CareerPaths NW • Spokane, WA

3d

About The Position

Our client is a dynamic and growing insurance firm specializing in Commercial, Group Benefits, and Personal Lines of Insurance. Driven by the belief that health makes growth possible, they are dedicated to creating innovative employee benefits solutions that address health and welfare insurance challenges. As a testament to their commitment to their people, they offer a fully employer-paid benefits package including Medical, Dental, Vision, 401k, and PTO. They are currently seeking a skilled and motivated Benefits Account Manager to join their team. This role is central to delivering exceptional client service, managing benefits programs, and fostering strong, lasting client relationships. This is an exciting opportunity for personal, financial, and career growth within a thriving organization.

Requirements

• Associate's Degree or equivalent combination of education and experience.
• 5+ years of independent agency benefits experience.
• Active Washington State Life & Health License.
• Fully Insured and Level Funded experience required.

Nice To Haves

• Self-Insured/Self-Funded experience is a bonus, but not required.

Responsibilities

• Provide excellent customer service and manage client benefits calendars, including compliance, strategy, renewal, and Open Enrollment deliverables.
• Serve as project manager and primary point of contact for day-to-day client issues.
• Collaborate with and keep producers/consultants informed, while effectively delegating to supporting team members.
• Foster and manage overall client relationships to ensure strong retention and client satisfaction.
• Manage client benefit inquiries and resolve escalated service issues.
• Meet with clients for pre-renewal strategy, proposal delivery, and explanation.
• Analyze market proposals for verification of benefits, premiums, and competitiveness.
• Negotiate with insurance carriers on behalf of clients.
• Review coverage contracts for accuracy of policy provisions.
• Conduct client open enrollment meetings and answer questions regarding benefit coverage.
• Manage plan implementations from start to finish.
• Ensure claims assistance and review utilization reports for accuracy.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree