Benefits Account Manager I

PAYLOCITY CORPORATION•Schaumburg, IL

6h•Onsite

About The Position

The Benefits Account Manager provides client support across multiple channels, including phone, email, and virtual or onsite meetings as needed, for Paylocity’s benefits module. The role collaborates with internal departments to understand, prioritize, and achieve client objectives. It is a 100% in-office position based at Paylocity’s Schaumburg, Illinois location; remote and hybrid work are not available, and employees must work on-site five days per week during designated work hours. The position focuses on helping clients achieve successful open enrollment outcomes and providing ongoing benefits support throughout their relationship with Paylocity. The Benefits Account Manager coordinates with carriers, brokers, and internal implementation or support teams, helps clients modify benefits system settings, researches and troubleshoots issues, and facilitates resolution of requests within service level agreements. Overtime may be needed, especially during peak season.

Requirements

Bachelor’s degree.
Proficiency in the Microsoft Office suite.
Strong oral and written communication skills.
Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment.
Ability to sit for extended periods, typically 7–8 hours per day.
Ability to operate a computer, use phone systems, type, and work with multiple software programs and inquiries simultaneously.
Ability to work on-site five days per week at the Schaumburg, Illinois location during designated work hours.

Nice To Haves

Experience in a payroll service bureau, benefits center, or benefits administration.
Experience in a call center or a customer/client-facing environment, such as retail or restaurant/hospitality.

Responsibilities

Drive successful open enrollment outcomes and provide ongoing benefits support throughout the client relationship with Paylocity.
Coordinate open enrollment activities with carriers, brokers, and internal implementation or support teams for benefits clients.
Collaborate with clients to modify benefit system settings and ensure complete resolution of concerns.
Provide professional, ethical, knowledgeable, and reliable service to clients.
Use critical thinking and problem-solving skills to research and troubleshoot issues and guide clients through the benefits module.
Monitor and facilitate resolution of open requests within service level agreements.
Assist with special projects as assigned.
Work overtime as needed, especially during peak season.