Benefits Account Executive

Marsh McLennan•Dallas, TX

About The Position

The Benefits Account Executive manages client benefit programs and serves as a primary contact for producers, the marketplace, and clients. The role uses the agency management system to administer benefit programs, manage workflows and deadlines, coordinate renewals, and help ensure clients receive appropriate service. The Account Executive also shares knowledge with Account Managers and cross-functional teams, delegates work as appropriate, and supports the Client Services team in delivering superior service to MMA clients. The position includes maintaining vendor relationships; developing renewal bid and RFP strategies; negotiating renewals on clients’ behalf; researching benefit-plan, claims, and billing questions; coordinating wellness presentations; preparing materials for client meetings; and coordinating or conducting enrollment meetings. Client visibility may include occasional lunches and on-site visits. Other duties may be assigned by the Director of Client Services.

Requirements

Bachelor’s degree preferred.
Maintain a Group 1 License.
At least 3 years of experience managing a book of business at an insurance brokerage or 3 years of HR benefits experience preferred.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to travel as needed for client meetings.
Ability to speak professionally and comfortably in front of others.
Ability to prioritize and multitask.
Ability to serve clients, vendors, and coworkers effectively through problem solving, confidentiality, diplomacy, sensitivity, and tact.
Proactive approach to work, including taking responsibility for tasks without reminders and demonstrating leadership in administering client benefit programs.
Working knowledge of fully insured and/or self-funded benefits products, services, market dynamics, carriers, and vendors.
Functional knowledge of wellness programs and client advocacy concepts.

Nice To Haves

Bilingual Spanish is a plus.
Bachelor’s degree preferred.
At least 3 years of experience managing a book of business at an insurance brokerage or 3 years of HR benefits experience preferred.

Responsibilities

Serve as the point of contact for the Producer and inform the Producer of upcoming deadlines and events.
Share knowledge, provide instruction, and delegate tasks to the Account Manager and cross-functional departments.
Manage workflows and administration of client benefit programs while adhering to deadlines.
Research and answer questions about client benefit plans, claims, and billings.
Coordinate and/or deliver wellness presentations explaining MMA vendor capabilities.
Build and maintain vendor relationships.
Manage renewal bid/RFP strategy and process.
Manage ongoing carrier, TPA, and vendor renewal negotiations on clients’ behalf.
Ensure an appropriate level of service to clients.
Oversee development and preparation of client communication booklets.
Support clients through effective problem solving, confidentiality, diplomacy, sensitivity, and tact.
Maintain client visibility through occasional lunches and on-site visits.
Schedule mid-year and renewal meetings and prepare meeting materials.
Coordinate enrollment meeting agendas and times with clients and carriers, and conduct meetings as necessary.
Work as a member of the Client Services team to provide superior service to MMA clients.
Use appropriate judgment about which tasks to manage and which to delegate.
Delegate tasks to Account Managers and outsourcing teams as appropriate and ensure delegated work is completed.
Perform other duties as assigned by the Director of Client Services.