Benefits Account Executive

Marsh McLennan•Dallas, TX

About The Position

The Benefits Account Executive manages client benefit programs and serves as a primary contact for the producer, the marketplace, and the client. The role manages workflows and administration using the agency management system, coordinates deadlines and tasks with account managers and cross-functional teams, and researches questions about benefit plans, claims, and billing. It also supports wellness presentations and helps clients understand the agency’s vendor capabilities. The position builds and maintains vendor relationships; develops renewal bid and RFP strategies; and manages carrier, TPA, and vendor renewal negotiations on clients’ behalf. Client-facing work includes overseeing communication booklets, providing appropriate service and problem-solving, maintaining visibility through occasional lunches and onsite visits, and arranging and preparing for mid-year, renewal, and enrollment meetings. As part of the Client Services team, the Benefits Account Executive uses judgment to manage or delegate work and ensures delegated tasks are completed. Other duties may be assigned by the Director of Client Services.

Requirements

Maintain a Group 1 License.
At least 3 years of experience managing a book of business at an insurance brokerage or 3 years of HR benefits experience is preferred.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to travel as needed for client meetings.
Ability to speak professionally and comfortably in front of others.
Ability to prioritize and multitask.
Ability to serve clients, vendors, and coworkers effectively through problem-solving, confidentiality, diplomacy, sensitivity, and tact.
Proactive approach to work, including independently tracking tasks and demonstrating leadership in administering client benefits programs.
Working knowledge of fully insured and/or self-funded benefits products, services, market dynamics, carriers, and vendors.
Functional knowledge of wellness programs and client advocacy concepts.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish is a plus.
At least 3 years of HR benefits experience is preferred.

Responsibilities

Serve as a primary contact for the producer, communicating upcoming deadlines and events.
Share knowledge, provide instruction, and delegate tasks to the Account Manager and cross-functional departments.
Manage workflows and administration of client benefit programs while meeting deadlines.
Research and answer questions about client benefit plans, claims, and billing.
Coordinate and/or deliver wellness presentations explaining the scope of agency vendor capabilities.
Build and maintain vendor relationships.
Manage renewal bid/RFP strategy and process.
Manage ongoing carrier, TPA, and vendor renewal negotiations on clients’ behalf.
Ensure an appropriate level of service to clients.
Oversee development and preparation of client communication booklets.
Maintain client visibility through occasional lunches and onsite visits.
Schedule mid-year and renewal meetings and prepare meeting materials.
Coordinate enrollment meeting agendas and times with clients and carriers, and conduct meetings as needed.
Contribute to the Client Services team to provide superior service to clients.
Use judgment to determine which tasks to manage and which to delegate; delegate tasks to Account Managers and outsourcing teams as appropriate and ensure completion.
Perform other duties assigned by the Director of Client Services.