Benefit Programs Supervisor

City of Winchester•Winchester, VA

About The Position

We are looking for a Benefit Programs Supervisor to join our team! This position offers a $5,000 Hiring Bonus! In order to qualify, the candidate must possess: 1) Two years of Benefit Programs experience 2) One year of supervisory and/or leadership experience

Requirements

Two years of Benefit Programs experience
One year of supervisory and/or leadership experience
Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Direct experience preferred as a Benefit Programs Supervisor, Benefits Programs Manager or Trainer, or senior level experience as a Benefit Programs Specialist.
Valid driver's license

Nice To Haves

Direct experience preferred as a Benefit Programs Supervisor, Benefits Programs Manager or Trainer, or senior level experience as a Benefit Programs Specialist.

Responsibilities

Oversee and support a strong team of Benefit Programs Specialists by managing daily workflow, assigning caseloads, and ensuring staff have the guidance and training needed to make accurate and timely eligibility decisions.
Monitor case reviews to ensure eligibility determinations, benefit calculations, and documentation meet federal and state requirements.
Communicate policy and regulatory changes clearly and ensure staff apply them correctly in day-to-day casework.
Represent the department with community partners and other agencies to explain eligibility programs, strengthen referral pathways, and coordinate services.
Work with internal units to ensure clients receive consistent and accurate support across programs.
Provide coaching, feedback, and training to build staff competency in eligibility policy, interviewing, documentation, and customer service.
Conduct performance evaluations and support staff growth.
Develop and implement procedures that support efficient case processing and regulatory compliance.
Maintain required records, prepare reports, and address operational needs.
Guide projects that streamline eligibility processes, strengthen community coordination, and enhance overall program performance in alignment with agency goals.