Benefit Programs Supervisor

Chesterfield County • Chesterfield, VA

7h • Onsite

About The Position

The Chesterfield-Colonial Heights Department of Social Services is seeking to hire a Benefit Programs Supervisor to help individuals and families in Chesterfield County and Colonial Heights navigate Benefit Programs such as SNAP, TANF, and Medicaid while providing excellent customer service. The Benefit Programs Supervisor coaches and trains staff to achieve performance excellence in customer service and benefit eligibility determination. This includes equipping staff with the necessary skills and knowledge to navigate complex program policies and procedures. You will also be a change agent, adept at managing change and facilitating the adjustments needed for the team to seamlessly embrace new practices and benefit program policies. Beyond personnel management, the Benefit Programs Supervisor is crucial in operational efficiency. You will help to develop efficient workflows for ongoing program development/caseload management, constantly seeking ways to optimize processes and enhance productivity. Program effectiveness is rigorously monitored through the review and evaluation of data, utilizing various program evaluation methods to identify areas for improvement and ensure desired outcomes are met. You will need to be able to handle complex and challenging cases, making informed decisions on difficult and unusual situations that require specialized expertise. It will be your responsibility to serve as a vital liaison to other agencies and workgroups, fostering collaboration and ensuring seamless coordination across different entities. Furthermore, you are responsible for monitoring the expenditures of the unit's programs, ensuring fiscal responsibility and adherence to budget allocations. In times of crisis, the Benefit Programs Supervisor’s leadership extends to managing an Emergency Shelter Team during natural disasters, reporting to shelter duty as required to provide essential support and services to affected individuals. This role will also perform other duties as required to support the overall mission and objectives of the department.

Requirements

• Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
• Considerable knowledge of principles and practices of effective supervision, to include casework supervision.
• Current valid driver’s license and good driving record required.
• Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months.
• Out of state driving records must be obtained by applicant and presented at time of interview.
• Records must reflect at least three years of history and be dated within thirty days of interview date.
• Pre-employment drug testing, FBI criminal background check and education/degree verification required.
• A Chesterfield County application is also required and must be submitted online by the deadline.

Nice To Haves

• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills.
• Ability to plan and supervise work activities, including service delivery, training, recordkeeping duties, and organizational operations.
• Considerable experience in determining eligibility for social services benefit programs.
• Experience as a Lead or Senior worker.
• Knowledge of IV-E foster care, Medicaid, and other Federal, State, and local regulations.
• Knowledge of public assistance programs such as Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Child Care, General Relief, and Refugee Assistance.
• The ability to review cases, policies and procedures for accuracy, efficiency and quality assurance.
• Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organization.
• Comfortable with handling multiple priorities and several interruptions all day.

Responsibilities

• Coaches and trains staff to achieve performance excellence in customer service and benefit eligibility determination.
• Manages change and facilitates adjustments for the team to embrace new practices and benefit program policies.
• Develops efficient workflows for ongoing program development/caseload management.
• Monitors program effectiveness through the review and evaluation of data.
• Handles complex and challenging cases, making informed decisions on difficult and unusual situations.
• Serves as a vital liaison to other agencies and workgroups.
• Monitors the expenditures of the unit's programs.
• Manages an Emergency Shelter Team during natural disasters, reporting to shelter duty as required.
• Performs other duties as required.

Benefits

• Chesterfield County offers an attractive benefits package.
• May offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.
• Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).
• Working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager