Benefit Programs Supervisor

Virginia Department of Social Services • Petersburg, VA

6d • $66,000 - $80,000 • Onsite

About The Position

This position provides administrative and programmatic supervision to staff, reviews case management plans for quality assurance, and develops guidelines for case management services. The role involves assigning caseloads, coordinating and monitoring staff activities, and holding conferences to review cases and problems. The supervisor evaluates staff performance, recommends personnel actions, and represents staff needs to senior management. They also prepare and implement internal operating policies and procedures, interpret program changes to staff, and train new employees. Additionally, the role involves determining staffing needs, maintaining records, preparing reports, participating in agency policy development, making decisions on controversial cases, authorizing emergency assistance, serving as a liaison to other agencies, and monitoring program expenditures. The supervisor also meets with community groups to discuss programs and resources and develops cooperative relationships with public and private entities. The role may act for the Director of Social Services as designated.

Requirements

• Considerable knowledge of current social, economic and health issues and trends
• Considerable knowledge of principles and practices of effective supervision
• Considerable knowledge of public assistance programs, policies and regulations
• Considerable knowledge of the literature in the field of eligibility determination
• Considerable knowledge of casework supervision principles and practices
• Considerable knowledge of effective interviewing techniques
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems
• Skill in operating a personal computer and the associated office and agency software
• Demonstrated ability to work effectively with others
• Demonstrated ability to work independently supervising and training others to deal effectively with the public
• Demonstrated ability to plan and manage work effectively
• Demonstrated ability to communicate effectively both orally and in writing
• Demonstrated ability to interpret laws, policies, and regulations and to make decisions based thereon
• Demonstrated ability to plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations
• Demonstrated ability to develop and maintain good working relations with internal and external customers
• Demonstrated ability to evaluate financial assistance programs
• Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen
• The investigation may include criminal history checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority
• This position is covered under Code of Virginia 563.2-1601.1 or 563.2-1720 requiring the finalist candidate to provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry
• Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency

Nice To Haves

• Experience in Medicaid
• Experience in Long Term Care
• Experience with Aged, Blind and Disabled programs

Responsibilities

• Provides administrative and programmatic supervision to staff
• Reviews case management plans to include quality assurance of case management services
• Develops written guidelines for delivery of case management services
• Assigns caseloads to staff
• Coordinates and monitors activities of staff
• Holds individual and group conferences to review cases and problems
• Reviews case records and evaluates performance of staff members and recommends indicated action
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans
• Represents staff needs to senior management team
• Prepares and implements internal operating policies and procedures
• Interprets regulation, policy and other program information changes to staff
• Trains new employees in areas such as agency policy, department procedures and agency or government regulations
• Determines staffing needs and makes recommendations to management
• Maintains records and prepares regular and special reports
• Participates in developing and implementing agency administrative policy
• Makes decisions on controversial cases or presents them for higher level action
• Authorizes emergency assistance for applicants/recipients
• Serves in a liaison capacity to other agencies and groups
• Monitors program expenditures
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
• May act for the Director of Social Services as designated

Benefits

• Consideration for an interview is based solely on the information within the application and/or resume.
• Applicants are encouraged to provide a complete listing of work experience and qualifications on the application along with three professional references.
• Applications/Resumes for this position must be submitted electronically through this website.
• Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted.
• NO PHONE CALLS ACCEPTED.
• This website will provide a confirmation or receipt when the application is submitted for consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level