Benefit Programs Supervisor

Virginia Department of Social Services•Petersburg, VA

About The Position

This role provides administrative and programmatic supervision to staff, focusing on case management services. The supervisor will review case management plans, develop guidelines, assign caseloads, and coordinate staff activities. Responsibilities include holding conferences to review cases, evaluating staff performance, and making recommendations for hiring, discipline, transfer, promotion, and termination. The supervisor will also represent staff needs to senior management, implement internal policies, interpret regulations, train new employees, determine staffing needs, maintain records, and prepare reports. Additionally, the role involves participating in agency administrative policy development, making decisions on complex cases, authorizing emergency assistance, serving as a liaison to other agencies, monitoring program expenditures, and meeting with community groups to foster cooperative relationships. The supervisor may also act on behalf of the Director of Social Services as designated.

Requirements

Considerable knowledge of current social, economic and health issues and trends
Considerable knowledge of principles and practices of effective supervision
Considerable knowledge of public assistance programs, policies and regulations
Considerable knowledge of the literature in the field of eligibility determination
Considerable knowledge of casework supervision principles and practices
Considerable knowledge of effective interviewing techniques
Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems
Skill in operating a personal computer and the associated office and agency software
Demonstrated ability to work effectively with others
Demonstrated ability to work independently supervising and training others to deal effectively with the public
Demonstrated ability to plan and manage work effectively
Demonstrated ability to communicate effectively both orally and in writing
Demonstrated ability to interpret laws, policies, and regulations and to make decisions based thereon
Demonstrated ability to plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations
Demonstrated ability to develop and maintain good working relations with internal and external customers
Demonstrated ability to evaluate financial assistance programs
Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
Finalist candidate must provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Nice To Haves

Experience in Medicaid Long Term Care Aged, Blind and Disabled

Responsibilities

Provides administrative and programmatic supervision to staff
Reviews case management plans to include quality assurance of case management services
Develops written guidelines for delivery of case management services
Assigns caseloads to staff
Coordinates and monitors activities of staff
Holds individual and group conferences to review cases and problems
Reviews case records and evaluates performance of staff members and recommends indicated action
Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel
Represents staff needs to senior management team
Prepares and implements internal operating policies and procedures
Interprets regulation, policy and other program information changes to staff
Trains new employees in areas such as agency policy, department procedures and agency or government regulations
Determines staffing needs and makes recommendations to management
Maintains records and prepares regular and special reports
Participates in developing and implementing agency administrative policy
Makes decisions on controversial cases or presents them for higher level action
Authorizes emergency assistance for applicants/recipients
Serves in a liaison capacity to other agencies and groups
Monitors program expenditures
Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
May act for the Director of Social Services as designated