Benefit Programs Specialist

City of Hampton • Hampton, VA

3d • Onsite

About The Position

The City of Hampton is seeking compassionate, detail-oriented professionals to join our Human Services team as Benefit Programs Specialists (BPS I–IV). This posting covers multiple levels within the BPS Career Development Program, with increasing responsibility, independence, and leadership at each level. The incumbent reports to a Benefit Programs Supervisor. The Benefit Programs Specialist position covers multiple areas within the department, including Family & Children Services and programs serving the Aged, Blind, and Disabled population. The specific assignment and role within the department may vary based on operational needs. Benefit Programs Specialists play a vital role in supporting Hampton’s most vulnerable residents by determining eligibility and administering critical public assistance programs such as SNAP, TANF, Medicaid, General Relief, Energy Assistance, and more.

Requirements

• BPS I requires a minimum of a high school diploma or successful completion of a GED.
• A minimum of one (1) year of full-time equivalent experience in customer service, contact with the public, and basic computer skills.
• A minimum of one (1) year of DHS program experience is required for BPS II.
• Must successfully pass a Child Protective Services (CPS) and criminal background check related to this position before any offer of employment or promotion.
• Requires excellent customer service skills with the demonstrated ability to foster and maintain positive, effective working relationships with colleagues, partner agencies, and the public.
• Requires effective communication with internal and external customers.

Nice To Haves

• Previous human services experience preferred.
• A combination of education and experience may be considered for this position.
• May be required to possess a valid driver’s license and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
• Must achieve a passing score, per agency guidelines, on policy training and tests in all major program areas before completion of the one-year probationary period.
• May be required to work non-standard hours,s including evenings and weekends.
• Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
• The incumbent will be considered “essential personnel” during City emergencies or at the direction of the City Manager, which may include long hours and unusual schedules.

Responsibilities

• Determine eligibility and manage cases for programs such as SNAP, TANF, Medicaid, General Relief, Child Care, Energy Assistance, and Auxiliary Grants
• Provide direct customer service using self-sufficiency interviewing and case management techniques
• Assist clients with applications, explain rights and responsibilities, and ensure timely, accurate benefit processing
• Maintain detailed electronic case records and respond to state, federal, and internal reviews
• Identify barriers to self-sufficiency and connect clients with employment services and community resources
• Conduct preliminary fraud assessments and ensure program integrity
• Collaborate with team members and, at higher levels, serve as a subject matter expert for complex cases and escalations

Benefits

• excellent benefits
• career and professional development
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED