Benefit Programs Specialist I

Virginia Department of Social Services • Bedford, VA

1d • $40,711 - $53,943 • Hybrid

About The Position

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan.

Requirements

• Some knowledge of basic human behavior, mathematics to calculate percentages, formulas and averages to solve mathematical problems and interviewing techniques such as data collection and investigation.
• Skill in operating a personal computer and the associated office and agency software.
• Demonstrated ability to communicate effectively both orally and in writing, interview, gather information, and evaluate situations.
• Analyze information, apply common sense understanding to carry out instructions furnished in written or oral form.
• Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
• Use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data.
• Maintain professional ethics related to confidentiality and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Nice To Haves

• Experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

• Conducts interviews of people to determine eligibility for assistance and re determines their continuing eligibility.
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and diversion.
• Explains client responsibilities, rights and program availability.
• Evaluates consistency and completeness of data secured and where indicated substantiates its accuracy.
• Computes assistance plans.
• Determines the need for and number of allowances for special circumstance items.
• Evaluates such social factors as education, work experience, and levels of social functioning.
• Evaluates employability of clients and explores potential sources of income.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED