Benefit Programs Specialist III

Virginia Department of Social Services • Front Royal, VA

1d • $50,000

About The Position

The Benefit Programs Specialist III is an advanced-level specialist in the Warren County Department of Social Services. The role conducts and reviews initial and ongoing eligibility determinations for TANF, SNAP, and Medicaid, including complex cases requiring substantial program knowledge. Specialists may also perform quality control by reviewing cases completed by other eligibility workers for accuracy and consistency. Work is performed independently under established guidelines and standards, with the most complex situations reviewed with a supervisor.

The position serves as a resource to fellow employees by providing policy guidance, technical support, and clarification on public assistance regulations. It also monitors program trends, prepares reports, participates in quality improvement and agency activities, manages a complex caseload, and helps clients understand their rights and responsibilities and connect with services. The Benefit Programs Specialist III is distinguished from the Specialist IV, who serves as a lead worker and supports staff coverage, case review, and back-up supervision.

The department’s mission is to help individuals and families achieve self-sufficiency, preserve and restore families where possible, and safeguard children and vulnerable adults through collaboration with community partners. The position supports the department’s values of empowerment, dedication, resilience, and respect.

Requirements

• High school diploma supplemented with additional training and related work experience, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
• Considerable knowledge of TANF, SNAP, and Medicaid laws, regulations, and eligibility criteria.
• Ability to interpret regulations, analyze detailed information, and make accurate independent decisions.
• Demonstrated ability to manage complex cases, analyze detailed information, identify errors or concerns, and recommend corrective action.
• Excellent written and verbal communication skills and ability to handle sensitive situations tactfully and professionally.
• Comfort using the Virginia Case Management System (VaCMS) to establish and maintain records, research financial information, and generate reports.
• Ability to remain professional, tactful, and resourceful under pressure.
• Strong relationship-building skills with clients, coworkers, and partner agencies.
• Commitment to problem-solving, collaboration, and maintaining strong working relationships with clients and colleagues.
• Dedication to the department’s values of empowerment, dedication, resilience, and respect.

Responsibilities

• Conduct initial and ongoing TANF, SNAP, and Medicaid eligibility determinations, including highly complex cases.
• Review eligibility cases for accuracy and uniformity as part of quality control.
• Provide fellow employees with program guidance, policy clarification, and technical support on public assistance regulations.
• Monitor program trends, prepare seasonal and annual reports, and participate in quality improvement projects.
• Participate in outreach, task forces, strategic planning, mentoring, and training activities.
• Manage a caseload involving complex household circumstances, fluctuating income, multi-ownership situations, and changing client needs.
• Educate clients about their rights and responsibilities and connect them with services and resources.
• Maintain detailed records and comply with confidentiality and ethical standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED